EXPO INC. TERMS AND CONDITIONS
- MINIMUM ORDER/REORDER
- For new customers, our opening order is $300.00
- All reorders are $150.00 minimum.
- TERMS
- All orders are F.O.B. Commerce Township, MI.
- All first time orders will be sent by credit card only.
- We accept Visa and MasterCard.
- Late payments are subject to a late fee automatically calculated by our accounting program after 60 days and terms will be set back to credit card.
- A $30.00 returned check fee will be charged on all these checks for any reason
- We do drop ship accessory orders for a $20.00 upcharge plus freight costs.
- BACKORDERS
- Any backorder will ship as soon as possible when it is available.
- All backorders will be kept on file unless otherwise cancelled in writing by customer prior to shipping.
- If backorders are not accepted, please state this on the order or specify a cancel date.
- All backorders below $20.00 will automatically be cancelled out of our system.
- CLAIMS AND RETURNS
- Please contact customer service at 248-669-4488 within 10 business days of receipt of goods to report any damages or shortages. Expo, Inc. will not be able to process any claims against goods beyond this time frame.
- Please save all original boxes and packaging for each damaged piece. When returning, please cushion item to make it secure.
- All returned/refused items are subject to a 15% restocking fee and the customer will be charged for shipping costs. Returned items must be insured.
- All authorized damages/returns will be issued a merchandise credit or replacement.
- SHIP TIMES
- 3-4 weeks normal ship time.
- FREIGHT
- All truck line deliveries are sent freight collect unless otherwise arranged with Expo, Inc.
- All truck line loss or damage claims must be made with that specific carrier.
- UPS/FedEx Ground shipments are based on the weight and size of the master box.
- MERCHANDISE
- All items carry an acceptable tolerance variation due to hand crafted nature.
- Merchandise is acceptable for outdoor use when sprayed upon arrival & annually with clear polyurethane in a matte or satin finish to protect hand painted nature.
- Merchandise should not be exposed to freeze and thaw conditions.
- Merchandise should be used for decorative purposes only. Items should not be used for food consumption.
*ALL ITEMS ARE PROTECTED BY COPYRIGHT.